How to Deposit and Withdraw on theJoshHub

Depositing Funds

Depositing funds into your Main Wallet allows you to use theJoshHub's financial features, including Buy Load, Pay Bills, and purchasing subscription plans. Here is how to make a deposit:

1. Log in to your account and navigate to the Deposit page.
2. Select a payment method from the available options (bank transfer, e-wallet, or other methods configured by the administrator).
3. Enter the amount you want to deposit. Make sure it is within your plan's minimum and maximum deposit limits.
4. Follow the instructions for your selected payment method to complete the transfer.
5. Upload a proof of payment (such as a transaction receipt or screenshot) if required.
6. Submit the deposit request.

Deposits are reviewed and approved by the Finance team. Processing times vary depending on the payment method and volume of requests. You will receive a notification when your deposit is approved and credited to your wallet.

Withdrawing Your Earnings

Withdrawing allows you to transfer your Main Wallet balance to your external payment account. Here is how to request a withdrawal:

1. Ensure your KYC verification is approved. Withdrawals require KYC verification.
2. Navigate to the Withdrawal page in your member dashboard.
3. Enter the amount you want to withdraw. It must be within your plan's minimum and maximum withdrawal limits.
4. Select your payment method and enter your payment details.
5. Submit the withdrawal request.

Withdrawals are processed by the Finance team. Processing times depend on the payment method and may take several business days. You will receive a notification when your withdrawal is processed.

Deposit and Withdrawal Limits

Each subscription plan has its own deposit and withdrawal limits:

• Minimum and maximum per transaction
• Daily limit — the maximum total amount per day
• Monthly limit — the maximum total amount per month

Check your plan details for the specific limits that apply to you.

Fees

Deposits and withdrawals may incur fees depending on your plan and the payment method. Fees are displayed before you confirm the transaction. Common fee types include:

• Fixed fee — a set amount per transaction
• Percentage fee — a percentage of the transaction amount

Transaction Status

Each deposit and withdrawal goes through a lifecycle:

1. Pending — request submitted, awaiting review
2. Processing — Finance team is reviewing the request
3. Approved/Completed — funds have been credited or sent
4. Rejected — request was denied (reason provided)

You can track the status of your transactions on the Transactions page.

Need Help?

If you encounter issues with a deposit or withdrawal, note the transaction number and contact Customer Support for assistance.